Terms of Service


By signing up for the MatterCloud service (“Service”) or any of the services of Matter Web Services Inc.. (MatterCloud) you are agreeing to be bound by the following terms and conditions (“Terms of Service”). Any new features or tools which are added to the current Service shall be also subject to the Terms of Service. You can review the current version of the Terms of Service at any time at here. MatterCloud reserves the right to update and change the Terms of Service by posting updates and changes to the MatterCloud website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

You must read, agree with and accept all of the terms and conditions contained in this Terms of Service agreement and MatterCloud Privacy Policy before you may become a MatterCloud user.

Everyday language summaries are provided for your benefit and are not legally binding. Please read the “Terms of Service” for the complete picture of your legal requirements. By using MatterCloud or any Matter Web Services Inc's services, you are agreeing to these terms. Be sure to occasionally check back for updates.


1. Account Terms

  1. You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service.
  2. You must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process.
  3. You acknowledge that MatterCloud will use the email address you provide as the primary method for communication.
  4. You are responsible for keeping your password and keys secure. MatterCloud cannot and will not be liable for any loss or damage from your failure to maintain the security of your account, password and keys.
  5. You are responsible for all activity and content such as data, graphics, photos and links that is uploaded under your MatterCloud account (“online content”). You must not transmit any worms or viruses or any code of a destructive nature.
  6. A breach or violation of any term in the Terms of Service as determined in the sole discretion of MatterCloud will result in an immediate termination of your services.

Which means

Don’t use MatterCloud for anything illegal or transmit any harmful code. Remember that with any violation of these terms we will cancel your service.

If we need to reach you, we will send you an email.

2. Account Activation

  1. Subject to section 2.2, the person signing up for the Service will be the contracting party (“Account Owner”) for the purposes of our Terms of Service and will be the person who is authorized to use any corresponding account we may provide to the Account Owner in connection with the Service.
  2. If you are signing up for the Service on behalf of your employer, your employer shall be the Account Owner. If you are signing up for the Service on behalf of your employer, then you represent and warrant that you have the authority to bind your employer to our Terms of Service.
  3. Upon completion of sign up for the Service, MatterCloud may create Bitcoin Payments Keys on your behalf, using your email address. Depending on your location, MatterCloud may also create a MatterCloud Bitcoin Payments Keys on your behalf.

Which means

The person signing up for the MatterCloud Service is responsible for the account and is bound by these Terms of Service. If you signup on behalf of your employer, your employer owns the account and is also bound by our Terms of Service.

We automatically create accounts for you to accept payments. You are responsible for activating and deactivating these accounts.

3. General Conditions

You must read, agree with and accept all of the terms and conditions contained in this User Agreement and the Privacy Policy before you may become a member of MatterCloud.

  1. Technical support is only provided to paying account holders and is only available via email.
  2. You may not use the MatterCloud service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws) as well as the laws of United States of America, Canada, and Panama.
  3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by MatterCloud.
  4. You shall not purchase search engine or other pay per click keywords (such as Google AdWords), or domain names that use MatterCloud or MatterCloud trademarks and/or variations and misspellings thereof
  5. Questions about the Terms of Service should be sent to mattercloud@protonmail.com.
  6. You understand that your online content (not including credit card information or Bitcoin Private Keys), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit Card information is always encrypted during transfer over networks.
  7. You acknowledge and agree that your use of the Service, including information transmitted to or stored by MatterCloud, is governed by its privacy policy at https://www.mattercloud.net/privacy-policy.html

Which means

The MatterCloud service belongs to us. You are not allowed to rip it off or use it for any illegal or sketchy purpose.

Your content may be transferred unencrypted and may be altered, but credit card information is always encrypted. We never store or have access to any Bitcoin Private Keys.

4. MatterCloud Rights

  1. We reserve the right to modify or terminate the Service for any reason, without notice at any time.
  2. We reserve the right to refuse service to anyone for any reason at any time.
  3. We may, but have no obligation to, remove online content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  4. Verbal or written abuse of any kind (including threats of abuse or retribution) of any MatterCloud customer, MatterCloud employee, member, or officer will result in immediate account termination.
  5. MatterCloud does not pre-screen online content and it is in their sole discretion to refuse or remove any online content that is available via the Service.
  6. We reserve the right to provide our services to your competitors and make no promise of exclusivity in any particular market segment. You further acknowledge and agree that MatterCloud employees and contractors may also be MatterCloud customers/merchants and that they may compete with you, although they may not use your confidential information in doing so.
  7. In the event of a dispute regarding account ownership, we reserve the right to request documentation to determine or confirm account ownership. Documentation may include, but is not limited to, a scanned copy of your business license, government issued photo ID, the last four digits of the credit card on file, etc.
  8. MatterCloud retains the right to determine, in our sole judgment, rightful account ownership and transfer an account to the rightful owner. If we are unable to reasonably determine the rightful account owner, MatterCloud reserves the right to temporarily disable an account until resolution has been determined between the disputing parties.

Which means

We can modify, cancel or refuse the service at anytime.

In the event of an ownership dispute over a MatterCloud account, we can freeze the account or transfer it to the rightful owner.

5. Limitation of Liability

  1. You expressly understand and agree that MatterCloud shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service.
  2. In no event shall MatterCloud or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our site, our services or this agreement (however arising including negligence). You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, MatterCloud partners, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.
  3. Your use of the Service is at your sole risk. The Service is provided on an ”as is“ and ”as available“ basis without any warranty or condition, express, implied or statutory.
  4. MatterCloud does not warrant that the Service will be uninterrupted, timely, secure, or error-free.
  5. MatterCloud does not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
  6. MatterCloud does not warrant that the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, or that any errors in the Service will be corrected.

Which means

We are not responsible if you break the law, breach this agreement or go against the rights of a third party, especially if you get sued.

Service is “as is” so it may have errors or interruptions and we provide no warranties.

6. Waiver and Complete Agreement

The failure of MatterCloud to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and MatterCloud and govern your use of the Service, superseding any prior agreements between you and MatterCloud (including, but not limited to, any prior versions of the Terms of Service).

Which means

If MatterCloud chooses not to enforce any of these provisions at any time, it does not mean that they give up that right later.

These terms of service make up the agreement that applies to you. This means that any previous agreements between you and MatterCloud don't apply if they conflict with these terms.

7. Intellectual Property and Customer Content

  1. We do not claim any intellectual property rights over the material you provide to the MatterCloud service. All material you upload remains yours. You can remove your MatterCloud account at any time requesting us to delete it at mattercloud@protonmail.com. All content you published to the Bitcoin SV blockchain is of course permanent and can not be removed by MatterCloud.
  2. By uploading online content to the Bitcoin SV Blockchain, you agree: (a) to allow other internet users to view your online content; (b) to allow MatterCloud to display and store your online content; and (c) that MatterCloud can, at any time, review all the online content submitted by you to its Service.
  3. You retain ownership over all online content that you upload to MatterCloud and the Bitcoin SV Blockchain; however, by publishing content, you agree to allow others to view your online content. You are responsible for compliance of online content with any applicable laws or regulations.
  4. You retain ownership over all content that you submit to MatterCloud and the Bitcoin SV Blockchain, however, by publishing content, you agree to allow others to view your content.
  5. We will not disclose your confidential information to third parties, except as required in the course of providing our services. Confidential information includes any materials or information provided by you to us which is not publicly known. Confidential information does not include information that: (a) was in the public domain at the time we received it; (b) comes into the public domain after we received it through no fault of ours; (c) we received from someone other than you without breach of our or their confidentiality obligations; or (d) we are required by law to disclose.

Which means

Anything you upload and publish remains yours and your responsibility. If you want to remove your account, request us to delete it at mattercloud@protonmail.com. All published content to the Bitcoin SV Blockchain is public and permanent by nature.

8. Payment of Fees

  1. Bitcoin SV (BSV) is required for account payments.
  2. The service will be billed in 30 day intervals. When your billing period is over the Account Owner will be sent an invoice via the email provided. As well, an invoice will appear on the account page of your MatterCloud administration console. Users have approximately two weeks to bring up and settle any issues with the billing.
  3. All fees are exclusive of all federal, provincial, state or other governmental sales, goods and services, harmonized or other taxes, fees or charges now in force or enacted in the future (“Taxes”). If you are a resident of Canada, United States or the European Union, you are responsible for all applicable Taxes that arise from or as a result of your subscription to a Plan.
  4. MatterCloud does not provide refunds.

Which means

Bitcoin (BSV) is the accepted form of payment for the service. You will be billed every 30 days and have 2 weeks to pay. Tax is not included and will be billed via Bitcoin SV payments.

9. Cancellation and Termination

  1. You may cancel your account at anytime by emailing mattercloud@protonmail.com and then following the specific instructions indicated to you in MatterCloud's response.
  2. Once cancellation is confirmed, all of your online content will be immediately deleted from the Service. Please note all published content to the Bitcoin SV Blockchain is permanent and is impossible to remove. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.
  3. If you cancel the Service in the middle of the month, you will receive one final invoice via email. Once that invoice has been paid you will not be charged again.
  4. We reserve the right to modify or terminate the MatterCloud service for any reason, without notice at any time.
  5. Fraud: Without limiting any other remedies, MatterCloud may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the Site.

Which means

To initiate a cancellation, email mattercloud@protonmail.com. MatterCloud will respond with specific information regarding the cancellation process for your account. Once cancellation is confirmed, all your content will be permanently deleted. Please note that all published content to the Bitcoin SV Blockchain is permanent and impossible to remove. If you cancel in the middle of the month, you’ll have one last email invoice.

We may change or cancel your account at any time. Any fraud and we will suspend or cancel your account.

10. Modifications to the Service and Prices

  1. Prices for using MatterCloud are subject to change upon 30 days notice from MatterCloud. Such notice may be provided at any time by posting the changes to the MatterCloud Site (MatterCloud.net) or the administration menu of your MatterCloud dashboard via an announcement.
  2. MatterCloud reserves the right at any time to time to modify or discontinue, the Service (or any part thereof) with or without notice.
  3. MatterCloud shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Which means

We may change or discontinue the service at anytime, without liability.

11. Optional Tools

  1. MatterCloud may provide you with access to third party tools over which MatterCloud neither monitors nor has any control or input.
  2. You acknowledge and agree that MatterCloud provides access to such tools ‘as is’ without any warranties, representations or conditions of any kind and without any endorsement. MatterCloud shall have no liability whatsoever arising from or relating to your use of optional third party tools.
  3. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third party provider(s).
  4. MatterCloud strongly recommends that merchants seek specialist advice before using or relying on certain tools. In particular, tax calculators should be used for reference only and not as a substitute for independent tax advice when assessing the correct tax rates merchants should charge end users.

Which means

We are not responsible for third party tools so use them at your own risk. If you use them you agree that we do not provide a warranty, so get advice beforehand.

Changes to our Terms of Service

August 20th, 2019

  1. Terms of Service Added d32bbe0c77f4eff0d0f25c7bbad6033382b0958cbc20122442057b1cd3ae8b1b

MatterCloud
Matter Web Services Inc.
Chiriquí, Panamá

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